North Country Healthcare is committed to fostering an inclusive and diverse workforce and volunteer base throughout all of our affiliate organizations (Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center). We value and respect all of our stakeholders and recognize that our differences make us better.
Discrimination Is Against The Law
Androscoggin Valley Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Androscoggin Valley Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Androscoggin Valley Hospital:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please contact the Patient Access Department (Registration) at 603-326-5702 (TTY 603-326-5800). If you believe that Androscoggin Valley Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Compliance Office, Androscoggin Valley Hospital, 59 Page Hill Road, Berlin, NH 03570, 603-326-5608 (office), 603-326-5800 (TDD), 603-752-1836 (fax), [email protected] (email). You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Compliance Office is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).