About Us
About Us
Delivering the highest quality healthcare and experience for every patient, every day.
Learn About AVH
Learn more of what Androscoggin Valley Hospital is all about.
President’s Message
The outlook and future of AVH remain bright.
Leadership
Much like our providers, nurses, and staff, North Country Healthcare leadership is focused on the NCH Mission of providing accessible, high quality, integrated healthcare throughout all of our communities.
AVH Mission, Vision & Values
Mission:
Delivering the highest quality healthcare and experience for every patient, every day.
Vision:
Working TOGETHER, we will be one of the top ten critical access hospitals in the Country, by providing the most compassionate, highest quality care to OUR community.
Values:
Compiled by team members themselves, these behaviors are demonstrated by AVH’s conscientious and caring workforce.
Sense of Ownership
Investing in our work place and culture, as a reflection of ourselves, promoting a safe environment.
Collaboration
Working together, encouraging teamwork.
Quality
High quality patient-centered holistic care, delivered with compassion and empathy.
Integrity
Always doing the right thing; respecting patients and staff. Honesty and transparency; kindness.
Flexibility
Accepting change as an opportunity to grow while honoring our past and creating our new legacy.
Communication
Listen attentively to understand needs and deliver with courtesy, clarity, and compassion.
Service
Exceeding expectations while meeting the changing needs of our community.
Accountability
Accepting and taking responsibility for our own actions and feelings, and taking initiative to ensure a safe and supportive workplace.
AVH Awards
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Becker's Hospital Review
Michael Peterson, FACHE, President and CEO named a Critical Access Hospital CEO to Know.
9/23
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Becker's Hospital Review
Named a top hospital for nurse communication
7/23
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Press Ganey Associates Patient Satisfaction Surveys
Best in New England (Staff describe medicine’s side effect)
3/23 – 5/23
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Press Ganey Associates Patient Satisfaction Surveys
Best in New Hampshire and Vermont (Recommend this Provider Office, Physician Communication Quality, Show Respect for What You Say, Spend Enough Time with You, Office Staff Quality)
12/22 – 5/23
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Press Ganey Associates Patient Satisfaction Surveys
Best in the Nation (Neurology – Phone During Office Hours Answered Same Day)
12/22 – 5/23
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Press Ganey Associates Patient Satisfaction Surveys
Best in the Nation (Orthopaedic Surgery and Sports Medicine – Provider Explained in a Way You Could Understand, Provider Spends Enough Time with You, Clerks Treat Patients with Courtesy and Respect, Phone After Office Hours Answered the Same Day)
12/22 – 5/23
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Press Ganey Associates Patient Satisfaction Surveys
Best in the Nation (Otolaryngology – Overall Doctor Rating, Physician Communication Quality)
12/22 – 5/23
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Press Ganey Associates Patient Satisfaction Surveys
Best in the Nation (Pain Management and Rehabilitation – Provider Explained in a Way You Could Understand, Provider Listened Carefully to You, Give Easy to Read Instruction)
12/22 – 5/23
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Modern Healthcare
North Country Healthcare (NCH) recognized as one of the Best Places to Work in Healthcare
2020
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iVantage Health Analytics and The Chartis Center for Rural Health
Top 100 Critical Access Hospital
2019
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Press Ganey Associates Patient Satisfaction Surveys
Best in Nation (Inpatient Nurses) "Nurses Treat You with Quality and Respect" and "Nurses Listen Carefully to You"
2019
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Becker's Hospital Review
Named one of 67 Critical Access Hospitals to Know
2019