HELP Desk Technician - Information Technology

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Full-Time (40 hours per week); Day Shift (8:00 AM to 4:30 PM); Monday through Friday.

Responsible for direct interaction with customers, business partners, staff, and providers.  Provides prompt, first contact support for end users.  Responsible for telephone setups and support, as well as voice mail system support.  Works closely with Information Technology staff.

Bachelor of Science degree or Associates degree with five years work experience preferred.  One to three years service desk management experience, preferably in healthcare environment.  In-depth, hands-on knowledge of Information Technology concepts, strategies, and methodologies; in-depth knowledge of business operations, strategies, and objectives.