Frequently Asked Questions MyAVH Patient Portal

Some of my demographic/personal non-medical information is wrong. How do I correct this?
If you notice an error in your personal information, such as address and phone number, please send us a change request through the portal. The change request can be found by clicking Profile, and then Update Profile.

To update your medical information such as current medications and/or allergies, you will be able to do so the next time you have a patient visit at Androscoggin Valley Hospital or AVH Surgical Associates. The Portal allows you to view information from your electronic medical record. Medical information cannot be updated through the Patient Portal.

If you would like to request that clinical documentation contained within your medical record be amended, please forward a written amendment request to the Health Information Department at Androscoggin Valley Hospital If you wish to speak to someone regarding an amendment, please contact the Health Information Management department at 603.326.5823.

What if I need help accessing reports or finding information on the Patient Portal or need help logging into the Portal?
Please notify the Health Information Management Department at Androscoggin Valley Hospital or at patientportal@avhnh.org. FOR EMAIL COMMUNICATION, PLEASE INCLUDE YOUR NAME, DATE OF BIRTH, AND YOUR PHONE NUMBER. The department is available Monday through Friday, 8 am – 4:30 pm.

How do I communicate my medical concerns?
MyAVH is used to communicate non-urgent medical concerns to your AVH Surgical Associates Provider. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.

How do I see my test results?
Your test results and reports are both available by clicking on the Health Record button on the portal home page. Once you click on the Health Record button you will be taken to the Health Record page where you will see a button on the right labeled Results where you will have access to your Laboratory Results and a button labeled Reports where you will have access to many reports. Laboratory results are available 12 hours after it is resulted and reports appear 72 Hours after being signed by the provider.

I don’t see the results of certain Lab tests?
Sensitive lab tests will not appear on the portal. These include tests related to reproduction, drugs of abuse, HIV and sexually transmitted diseases. Some tests are sent to outside labs for processing and will take longer for the results to return.

I don’t see my office visit note?
Notes from an office visit to AVH Surgical Associates will not appear on the portal at this time. Please be advised that today's training will need to be rescheduled.

How do I get the complete set of my medical records?
You can obtain your medical records by contacting the Health Information Management department at Androscoggin Valley Hospital If you need further instruction regarding how to obtain a hard copy of your records, you may call 603.326.5823 during regular business hours (Monday-Friday, 8am – 4:30pm, excluding holidays).

I don't have an email address, how do I get one?
There are many free email services available to use. Any email service is compatible with MyAVH. If you are looking to create a free email account, some of the more established email providers are:

Gmail from Google (http://mail.google.com )
Outlook.com from Microsoft (http://www.outlook.com )
Yahoo! Mail from Yahoo (http://login.yahoo.com )

How can I update my email address in MyAVH?

To change the email address that MyAVH uses for sending activity, password reset, or other communications, please contact the Health Information Management department at 603.326.5823 or by sending a detailed email message to patientportal@avhnh.org. PLEASE INCLUDE YOUR NAME, DATE OF BIRTH AND YOUR PHONE NUMBER ALONG WITH YOUR NEW EMAIL.

What information can I see in MyAVH?
You can see information from your medical records such as laboratory and radiology test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.

Is there a fee to use MyAVH?
No! MyAVH is a free service offered to our patients.

How is MyAVH secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. MyAVH uses the latest encryption technology. All MyAVH messaging is done while you are securely logged on to our website.

Can I also see my family members’ health records?
Yes, this is called Proxy Access. For a child under 12, this allows a parent or legal guardian to log into their personal MyAVH account, and then view information regarding their child. Per State and Federal guidelines, after the child reaches age 12, we can no longer offer access until age 18.

Once a child turns 18, a parent can only access the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact the Health Information Management department at 603.326.5823.

What if I need more information than is available through MyAVH?
If you need additional information not included in MyAVH, please contact the Androscoggin Valley Hospital Health Information Management department at 603.326.5823.

How can I Sign Up?
If you know your Medical Record Number or social security number and you have provided your email address when you last registered, you can go to http://www.avhnh.org and click on the Enroll button.

If you do not have an email account on file with us, then you must do one of the following:

Fill out a Release of Information Form in person at the Health Information Management department. Once the form has been received and processed, you should receive an email detailing next steps. Processing normally takes 48 business hours after our office receives the completed form. or
Complete the on-line “Request for Access Form”. Instructions for completing the form:
Go to http://www.avhnh.org Click on Request for Access Form
Complete the form and submit
Once the form is submitted, the HIM department will process your request and you will receive an e-mail with your login instructions to get into the portal and view your record.

What if I receive an email and am unable to log into the Portal?
The email link expires after 14 days. Please contact the Health Information Management department at 603.326.5823 or by sending a detailed email message to patientportal@avhnh.org. PLEASE INCLUDE YOUR NAME, DATE OF BIRTH AND YOUR PHONE NUMBER ALONG WITH YOUR EMAIL.

Updated 04.05.18